SHIPPING POLICY

PACKAGING

11 x 17 / 8 x 10 POSTERS

Posters are sealed in a protective sleeve along with a sheet of corrugated cardboard backing inside a stay-flat self-sealing mailer.

2.1 x 3.4 / 4.3 x 3.4 POLAROIDS

Polaroids are sealed in a protective sleeve inside a letter envelope.

Costumes & Clothing

All textiles are gently laundered. Despite best efforts, packaging takes place in a home with a cat. Please take precautions if you suffer from dander allergens.

Wigs are brushed through, detangled and ends trimmed. Packaged separately from the rest of the parcel.

Costumes, clothing and accessories are sealed in a protective sleeve, fragile elements tucked towards the middle.

Shoes and boots are sealed in a protective sleeve. This protects the rest of the parcel from any dirt on the soles.

RETURN POLICY

Physical GOODS

Due to the customization offered, all sales are final. If your package was damaged or has gone missing, please contact us before issuing a chargeback. It is not common, but not impossible for carriers to damage envelopes in transit.

Multiple chargebacks or attempts at free merchandise with no attempt to contact us to work towards a solution to your issue will not be tolerated and your account will be removed and blacklisted.

One-Of-A-Kind Items

Goods listed as Original, One-of-a-Kind or Limited have a finite inventory. In most cases, there is only ONE item or set of the listed product. In the unlucky chance your parcel is lost in the mail, please contact us for steps on how to track it down.

In the instance of a missing parcel due to delivery negligence, incorrect mailing address at check-out or failing to respond to a collection note for a held parcel at the post office, we will be unable to refund you.

Costumes & Clothing

All closet items are Final Sale. Already heavily discounted from their original ensemble price, they are intended for a new home. In the case you change your mind, feel free to upsell!

DIGITAL GOODS

Due to the nature of immediate availability, all sales are final. The number and description of images included denotes what you are purchasing. Multiple previews are offered to give an idea as to what the rest of the images will be like. Expecting more than what is stated, or expressing disappointment with the product is not grounds for a refund.

Please ensure you are confident with your purchase before buying. If you are still not happy, feel free to leave a review based on your experience. Multiple chargebacks or attempts at free merchandise with no attempt to contact us to work towards a solution to your issue will not be tolerated and your account will be removed and blacklisted.